Action Yes No
Step 8
a Reseat all the cables on the controller board.
b Check if the controller board LED lights up.
c Check the controller board for proper installation and damage.
Is the controller board properly installed and free of damage?
Contact the next
level of support.
Go to step 9.
Step 9
Replace the controller board. See
“Controller board removal” on
page 228.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
71 user attendance messages
71 user attendance messages
Error code Description Action
71.01 Fax station name is not set. See
“Fax station name service check” on
page 132.
71.03 No analog phone line connected. See
“Analog phone line service check” on
page 133.
71.10 The SMTP server is not set. See
“Network service check” on page 133.
Fax station name service check
Action Yes No
Step 1
a Turn o the printer.
b Disconnect the power cord.
c Wait for 10 seconds, and then turn on the printer.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
a From the control panel, go to Settings > Fax > Fax defaults >
General fax settings > Fax name.
b Enter the fax name.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
3400-48x
Diagnostics and troubleshooting
132
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