Action Yes No
Step 4
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Motor tests
b Select Motor (transport).
c Open the rear door, and then check if the fuser exit rollers turn.
d Open the fuser access door, and then check if the hot rollers
turn.
Are the rollers properly working?
Go to step 6. Go to step 5.
Step 5
Replace the fuser. See
“Fuser removal” on page 245.
Does the problem remain?
Go to step 6. The problem is
solved.
Step 6
a Reseat all the cables connected to the LVPS.
b Check the cables for proper connection and damage.
c Check the fuse for continuity.
d Check the electronic components on the LVPS for damage.
e Check the LVPS for proper installation and damage.
Is the LVPS properly installed and free of damage?
Contact the next
level of support.
Go to step 7.
Step 7
a Make sure that the LVPS is compatible with the fuser and the
printer.
b Make sure that the fuser connector has voltage.
c Make sure that the correct power input voltage is used.
Does the problem remain?
Go to step 8. The problem is
solved.
Step 8
Replace the LVPS. See
“LVPS removal” on page 230.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Folded or wrinkled paper check
3400-48x
Diagnostics and troubleshooting
45
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