Action Yes No
Step 18
a Make sure that the LVPS is compatible with the fuser and the
printer.
b Make sure that the fuser connector has voltage.
c Make sure that the correct power input voltage is used.
Does the problem remain?
Go to step 19. The problem is
solved.
Step 19
Replace the LVPS. See
“LVPS removal” on page 230.
Does the problem remain?
Go to step 20. The problem is
solved.
Step 20
a Check the controller board for proper installation and damage.
b Reseat all the cables on the controller board.
Is the controller board properly installed and free of damage?
Contact the next
level of support.
Go to step 21.
Step 21
Replace the controller board. See
“Controller board removal” on
page 228.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Solid color or black image check
Action Yes No
Step 1
a Make sure that the toner cartridge is supported.
b Make sure that the toner cartridge and imaging unit are not
empty.
c Check if the toner cartridge is new.
Is the toner cartridge new?
Go to step 2. Go to step 3.
3400-48x
Diagnostics and troubleshooting
29