Action Yes No
Step 10
a Make sure that the printhead cables are properly connected.
b Check the printhead for proper installation and damage.
Is the printhead properly installed and free of damage?
Contact the next
level of support.
Go to step 11.
Step 11
Replace the printhead. See
“Printhead removal” on page 251.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Streaked vertical lines appear on prints check
Action Yes No
Step 1
a Make sure that the toner cartridge is supported.
b Make sure that the toner cartridge and imaging unit are not
empty.
c Check if the toner cartridge is new.
Is the toner cartridge new?
Go to step 2. Go to step 3.
Step 2
Make sure to remove the packing material on the toner cartridge
and imaging unit.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
a Clear the paper path of debris and contamination.
b Remove, and then insert the imaging unit and toner cartridge.
Note: Shake the toner cartridge and imaging unit before
inserting them.
c Perform a POR.
d Enter the Diagnostics menu, and then select Advanced Print
Quality Samples.
Does the problem remain?
Go to step 4. The problem is
solved.
3400-48x
Diagnostics and troubleshooting
53
To Next Page
Loading...
