Action Yes No
Step 4
a Clean the printhead lens.
b Reseat the two printhead cables at both ends.
c Perform a print test.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
a Make sure that the printhead cables are properly connected.
b Check the printhead for proper installation and damage.
Is the printhead properly installed and free of damage?
Go to step 7. Go to step 6.
Step 6
Replace the printhead. See
“Printhead removal” on page 251.
Does the problem remain?
Go to step 7. The problem is
solved.
Step 7
a Make sure that the imaging unit is properly installed and free
of damage.
b Make sure that the smart chip contacts are free of corrosion
and contamination.
c Make sure that the photoconductor roller surface is free of
damage.
d Make sure that the imaging unit HVPS contacts are free of
corrosion and contamination.
e Enter the Diagnostics menu, and then select Advanced Print
Quality Samples.
Does the problem remain?
Go to step 8. The problem is
solved.
Step 8
Replace the imaging unit.
Does the problem remain?
Go to step 9. The problem is
solved.
Step 9
a Make sure that the toner cartridge is properly installed and free
of damage.
b Make sure that the smart chip contacts are free of corrosion
and contamination.
c Make sure that the developer roller surface is free of damage.
d Make sure that the toner HVPS contacts are free of corrosion
and contamination.
e Enter the Diagnostics menu, and then select Advanced Print
Quality Samples.
Does the problem remain?
Go to step 10. The problem is
solved.
3400-48x
Diagnostics and troubleshooting
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