Action Yes No
Step 4
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Motor tests
b Select Motor (transport drive).
Does the motor run?
Go to step 6. Go to step 5.
Step 5
a Reseat the motor cable at both ends.
b Make sure that the motor gear is properly aligned with the drive
gears.
c Check the motor for proper installation and damage.
Is the motor properly installed and free of damage?
Go to step 6. Contact the next
level of support.
Step 6
Check the cables for proper connection and damage.
Are the cables properly connected and free of damage?
Go to step 8. Go to step 7.
Step 7
Replace the damaged cable.
Does the problem remain?
Go to step 8. The problem is
solved.
Step 8
a Reseat all the cables on the controller board.
b Check if the controller board LED lights up.
c Check the controller board for proper installation and damage.
Is the controller board properly installed and free of damage?
Contact the next
level of support.
Go to step 9.
Step 9
Replace the controller board. See
“Controller board removal” on
page 228.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
6yy errors
6yy error messages
Error code Description Action
600.01 Toner tally never received. See
“Printer declared jam service check” on
page 152.
600.02 The printhead is not ready to image. See
“Printhead error 1 service check” on
page 153.
3400-48x
Diagnostics and troubleshooting
150
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