Printer declared jam service check
Action Yes No
Step 1
a Shake the toner cartridge.
b Clean the toner cartridge smart chip contacts, and then check
the contacts for damage.
c Clean the toner cartridge spring contacts, and then check the
contacts for damage.
d Perform a print test.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
Replace the toner cartridge.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
a Shake the imaging unit.
b Clean the imaging unit smart chip contacts, and then check the
contacts for damage.
c Clean the imaging unit spring contacts, and then check the
contacts for damage.
d Perform a print test.
Does the problem remain?
Go to step 4. The problem is
solved.
Step 4
Check the smart chip for proper installation and damage.
Is the smart chip properly installed and free of damage?
Go to step 6. Go to step 5.
Step 5
Replace the imaging unit
Does the problem remain?
Go to step 6. The problem is
solved.
Step 6
a Unplug the power cord from the printer.
b Wait for 20 seconds, and then turn on the printer.
Does the problem remain?
Go to step 7. The problem is
solved.
Step 7
a Reseat all the cables on the controller board.
b Check if the controller board LED lights up.
c Check the controller board for proper installation and damage.
Is the controller board properly installed and free of damage?
Contact the next
level of support.
Go to step 8.
3400-48x
Diagnostics and troubleshooting
152
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