Paper did not arrive in the bin service check
Action Yes No
Step 1
a Make sure that the tray insert is properly inserted.
b Make sure that the paper type and size settings match the
paper type and size set on the tray.
c Make sure that the duplex unit is properly inserted.
d Make sure that the paper size setting in the duplex unit matches
the printer setting.
e Make sure that the front and rear doors are fully closed.
f Make sure that the output bin is free from obstructions.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
a Remove the imaging unit and toner cartridge, and then make
sure that the paper path is free of jams and obstructions.
b Clear all rollers of dirt and contamination.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
a Perform a POR.
b Enter the Diagnostics menu, and then navigate to:
Input tray quick print > Tray 1 > Single
Does the problem remain?
Go to step 4. The problem is
solved.
Step 4
Check the rear door for proper installation and damage.
Is the door properly installed and free of damage?
Go to step 6. Go to step 5.
Step 5
Replace the rear door. See
“Rear door removal” on page 243.
Does the problem remain?
Go to step 6. The problem is
solved.
Step 6
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustment > Motor tests
b Select Motor (transport).
c Check if the exit roller turns.
Did the exit roller turn?
Go to step 9. Go to step 7.
3400-48x
Diagnostics and troubleshooting
181
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