Action Yes No
Step 3
a Check the tray insert for proper installation and damage.
b Make sure that the separator roller is free of dust and
contamination.
c Check the lift plate for proper operation.
d Check the paper guides for proper operation.
Is the tray insert properly installed and free of damage?
Go to step 5. Go to step 4.
Step 4
Replace the tray insert.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
a Clear the pick rollers of contamination.
b Reseat the pick rollers.
c Perform a feed test.
Does the problem remain?
Go to step 6. The problem is
solved.
Step 6
a Check the pick rollers for proper installation and damage.
b Check the shaft of the pick rollers for damage.
Are the pick rollers properly installed and free of damage?
Go to step 8. Go to step 7.
Step 7
Replace the pick rollers. See
“Pick rollers removal” on page
256.
Does the problem remain?
Go to step 8. The problem is
solved.
Step 8
Make sure that the roller is free of dirt and contamination.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Step 9
a Clean the printhead lens.
b Reseat the two printhead cables at both ends.
c Perform a print test.
Does the problem remain?
Go to step 10. The problem is
solved.
3400-48x
Diagnostics and troubleshooting
52