Action Yes No
Step 4
a Perform a POR.
b Enter the Diagnostics menu, and then navigate to:
Input tray quick print > Tray 1 > Single
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
a Enter Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Motor tests
b Select Motor (transport drive).
c Open the rear door, and then check if the fuser exit rollers turn.
d Open the fuser access door, and then check if the hot rollers
turn.
Are the rollers properly working?
Go to step 6. Go to step 7.
Step 6
a Check the fuser cables for proper connection and damage.
b Check the fuser access door for damage.
c Check if the fuser gears are in proper contact with the drive
gears.
d Make sure that the fuser is compatible with the LVPS.
e Check the fuser for proper installation and damage.
Is the fuser properly installed and free of damage?
Go to step 8. Go to step 7.
Step 7
Replace the fuser. See
“Fuser removal” on page 245.
Does the problem remain?
Go to step 8. The problem is
solved.
Step 8
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Motor tests
b Select Fan (main).
c Check if the fan turns.
Did the fan turn?
Go to step 9. The problem is
solved.
Step 9
a Reseat the fan cable.
b Make sure that the cable is properly connected.
c Make sure that the fan and gears are properly installed.
d Make sure that the fan is free of grease contamination.
Does the problem remain?
Go to step 11. Go to step 10.
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Diagnostics and troubleshooting
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