Action Yes No
Step 13
a Check the imaging unit contact spring for damage and
contamination.
b Make sure that the imaging unit contact spring is in proper
contact with the HVPS.
Is the imaging unit contact spring properly installed, and free of
damage and contamination?
Contact the next
level of support.
The problem is
solved.
Step 14
a Make sure that the transfer roller is properly installed and free
of damage and contamination.
b Make sure that the HVPS contact spring is properly connected
to the transfer roller.
c Make sure that the transfer roller spring is properly installed.
d Enter the Diagnostics menu, and then select Advanced Print
Quality Samples.
Does the problem remain?
Go to step 15. The problem is
solved.
Step 15
a Reseat the transfer roller.
b Enter the Diagnostics menu, and then select Advanced Print
Quality Samples.
Does the problem remain?
Go to step 16. The problem is
solved.
Step 16
Replace the transfer roller. See
“Transfer roller removal” on
page 242.
Does the problem remain?
Go to step 17. The problem is
solved.
Step 17
a Reseat the HVPS cables.
b Check the cables for damage.
Are the cables free of damage?
Go to step 18. Go to step 19.
Step 18
Replace the damaged cable.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
3400-48x
Diagnostics and troubleshooting
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