USB print service check
Action Yes No
Step 1
Enter Diagnostic mode and perform a print test to make sure the printer
prints correctly. Verify that the indicator light is on, then print the
Diagnostics menu instruction sheet:
Diagnostics Menu > Print Diagnostics Menu Instruction Sheet
Are the internal pages printing?
Go to step 2. Go to step 7.
Step 2
Verify if the user's applications are setup correctly.
Are they setup correctly?
Go to step 4. Go to step 3.
Step 3
Try a different application to run a print job.
Did the output print?
This is not a printer
issue.
Go to step 4.
Step 4
Check the print driver.
Is the correct driver being used and properly setup?
Go to step 6. Go to step 5.
Step 5
Use a different driver.
Did this fix the issue?
The problem is solved. Go to step 6.
Step 6
Try a different USB cable.
Did this fix the issue?
The problem is solved. Go to step 7.
Step 7
Replace the controller board. Go to “Controller board removal” on
page 162.
Did this fix the issue?
The problem is solved. Contact the next level
support
Network service check
Note: Before starting this service check, print out the network setup page. This page is found under Menu >
Reports > Network Settings. Consult the network administrator to verify that the physical and wireless network
settings displayed on the network settings page for the device are properly configured. If a wireless network is used,
then verify that the printer is in range of the host computer or wireless access point, and there is no electronic
interference. Have the network administrator verify that the device is using the correct SSID, and wireless security
protocols. For more network troubleshooting information, consult the Lexmark Network Setup Guide.
4514-220, -230
Diagnostic information
112
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