2-40 Service Manual
7100-XXX
Operator panel service check
USB service check
Network service check
Step Questions / actions Yes No
1 Is the operator panel cable properly
connected to the op panel?
Go to step 2. Properly connect the cable
to the op panel.
2 Is the op panel cable properly connected to
the RIP board connector J-PNL1?
Go to step 3. Properly connect the cable
to J-PNL1.
3 Check the op panel cable continuity. Is there
continuity?
Go to step 4. Replace the flatbed unit.
See “Flatbed assembly
removal” on page 4-49.
4 Check Voltages on J-PNL1, located on the
RIP card. Pin 1 voltage should measure 5V.
Is it correct?
Replace the operator panel.
See “Operator panel
removal” on page 4-57.
Replace the system board.
See “System board
removal” on page 4-36.
Step Questions / actions Yes No
1 Is the USB cable properly connected to the
MFP and host PC?
Go to step 2. Properly connect the cable
at both ends.
2 Try a different USB cable. Does this fix the
issue?
Issue fixed. Go to step 3.
3 Connect a different device to the USB cable.
Did the host PC see the device?
Replace the RIP/system
board.See “System board
removal” on page 4-36.
There is an issue with the
host machine.
Step Questions / actions Yes No
1 Ping the MFP using the address on the MFP
op panel. Is it responding?
Go to step 3 Go to step 2.
2 Is the ethernet cable properly connected to
the network card RJ-45 connector?
Go to step 3. Properly connect the cable
to the RJ-45 jack.
3 Check to see if DHCP is being used on the
network. Is DHCP used?
Go to step 4. Go to step 5.
4 Does the MFP IP address match the ports
IP address on the driver?
Go to step 5. Have the network admin
create a port on the host PC
matching the IP address on
the MFP. Assign the new
port to the driver.
5 Have the network admin try a new network
cable to the MFP. Did this fix the problem?
Problem resolved. Replace the system board.
See “System board
removal” on page 4-36.
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