logos biosystems LUNA FX7 - Troubleshooting Common Issues

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Optical components may be dirty or damaged.
Please contact your local distributor or Logos Biosystems.
Damaged or contaminated slide
Use a new slide if it is disposable.
Make sure that the counting area of the slide is transparent before loading the sampl
e.
Wear gloves and handle by the edges to avoid smudging and contamination.
Incorrect dilution factor
Adjust the dilution factor in the selected protocol or create a new protocol.
Make sure the appropriate dilution factor has been selected.
Slide Insertion
Not complete close of the slide port
If the 8-channel slide is selected in SETTINGS: CELL COUNTING, but other types of
slides are inserted, the slide port is not completely closed.
Select the right slide type in SETTINGS: CELL COUNTING, and insert the slide.
Data Transfer
and Saving
Incompatible USB drive
Some USB devices are undetectable or incompatible. Use the USB supplied with the i
nstrument or use a USB 2.0.
Failed wireless connection
Check that the WiFi dongle is connected to the LUNA-FX7
™
. Check that the LUNA-F
X7
™
is connected to a wireless network. Check that PC is connected to the same wir
eless network as the LUNA-FX7
™
. Check your wireless network connection.
Failed Ethernet connection
Ensure the Ethernet cable is connected to the LUNA-FX7™ and restart the LUNA-FX7
™.
Software Update
Errors
Freezing during background calibration
If calibration takes more than 10 minutes, reset the system by turning the power off a
nd then on. If calibration fails repeatedly, contact your local distributor or Logos Biosy
stems.
More than one software version on the USB drive
Delete previous versions of software from the USB drive before downloading new soft
ware.
Incompatible USB drive
Some USB devices are undetectable or incompatible. Use the USB drive supplied wit
h the instrument or use a USB 2.0.
Incorrectly saved or damaged software
Download the file again into the root directory of the USB drive. Insert the USB drive
and press Software update in the SETTINGS: SOFTWARE. If the problem persists, c
ontact your local distributor or Logos Biosystems.