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Problems, possible causes, and solutions
Possible cause 3 Incorrect display driver You may not have installed your
display driver correctly, or your display driver is not up to
date.
Solution Re-install the driver If you use a display driver that is
included with your Windows operating system, you should
upgrade to the latest version. For an up-to-date list of tested
display cards and drivers for your RT.X100 Xtreme
system, see the RT.X Support section of our web site at
www.matrox.com/videoweb/support.
Possible cause 4 Device drivers not installed correctly Your device
drivers may be corrupted or not installed correctly.
Solution Re-install software or drivers Uninstall Matrox X.tools
and Adobe Premiere. Re-install Premiere, then re-install
Matrox X.tools.
Possible cause 5 Problem with your sound card Your sound card may be
defective, or you may not have installed your sound card
correctly.
Solution Re-install your sound card Try re-installing your sound
card, or replacing your sound card. For an up-to-date list of
tested sound cards for your RT.X100 Xtreme system, see
the RT.X Support section of our web site at
www.matrox.com/videoweb/support.
¦NoteIf the Matrox realtime plug-in still won’t start after
trying the above solutions, contact Matrox RT.X Customer
Support. You may be asked to provide the information listed
under Tec h Inf o in the error message.
Adobe Premiere freezes when using DV-1394 device control
Possible cause 1 Non-compatible device You may be using a non-
compatible DV-1394 device.
Solution Use only compatible DV-1394 devices For an updated
list of compatible DV-1394 devices, see the RT.X Support
section of our web site at www.matrox.com/videoweb/
support.
¦NoteSome compatible devices don’t support device
control. However, you’ll be able to manually control your
device for capture or recording onto tape.
Possible cause 2 Wrong time code on DV tapes Your DV tape may not
have continuous time code.
Solution Use only continuous time code tapes To use DV-1394
device control, your DV tapes must contain continuous
and consecutive time code.
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