SECTION 3
TROUBLESHOOTING
16
The Printhead Cartridge (continued)
CONDITION PROBLEM SOLUTION
System will not prime the
printhead after installing
Printhead Cartridge
(One or more of the ink color
tubes are not filling with ink.)
Printhead nozzles dry (air pulled
through nozzles; not allowing
system to create vacuum)
Capping station not making good
seal against the printhead.
Damaged Ink Coupling (revolver)
Toolbox displays …Low_Ink or
Ink_Out… message.
Toobox displays Ink_Error or Ink
Valve Error.
Pinched/kinked ink tube(s)
Ink Tanks may be 1/3 full or less.
Ink Tank Issue
Printhead ink channel(s) are clogged
Wet the Printhead nozzles
using distilled water and a
wet, lint-free cloth.
Check for obstruction. Is the
Head Media Guide in the
way? Try removing it.
Check/replaced damaged Ink
Revolver.
Replace Ink Tanks.
See Service Menu,
Commands Help “nvm_hw”
settings. Check to be sure
Wiper_motor = E and
Pump_motor = B.
Check/clean Sensor board on
Dual Pinch Valve.
Check ink tubes. Is the
Antistatic Brush Assy
pinching tubes?
Replace ink tanks.
Replace the Ink Tank
Replace the printhead.
Ink leaking from the
printhead nozzles
Print Engine was opened to angle
greater than 60º.
Printer not level.
Excessive back-pressure within ink
system; caused by print engine being
powered-down when not in use.
Wicking material, inside capping
station, is making contact with the
printhead nozzles.
Opening in ink system; allowing
loss of vacuum.
Do NOT open Print Engine
to angle greater than 60º.
Make sure the Print Engine
is level.
Allow print engine to remain
powered-up, when not in use,
so it can routinely cycle the
pinch valve to equalize back-
pressure in the system.
Replace the capping station
or the entire service station.
Install missing Ink Tanks.
Verify that Ink Tank Latches
are fully closed and locked.
Clean Ink Couplings.
Verify that Printhead Latch
is fully closed and locked.
Check for cut in ink line(s)
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