TABLE OF CONTENTS
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Table of Contents
SECTION 1 – Before You Begin 5
Recommended Troubleshooting Supplies 5
Common Service Tools Needed: 5
Minimum Computer System Requirements 6
Print Engine Reference Note: 6
If you Have Setup-Operations Questions: 6
SECTION 3 – Troubleshooting 7
Print Quality Issues: 7
Examples of Print Quality Issues (including possible causes and solutions) 8
Scuff Marks and Smudging Issues: 11
Fuzzy/Distorted Print 13
The Ink Tank(s) 14
The Printhead Cartridge 15
The Printer 17
Dots or Lines Printed on Media 17
Power (Power-Up) Problems 18
Service Station Problems 19
Interface Communication Problems 20
Feeding Problems 21
Error’s and Warnings 23
Alert Window Messages 23
Toolbox System Status Messages 24
Ink Accumulating in the Wrong Areas of the Printer 29
Jams in the Printer 30
Removing Jammed Media 30
How to Zero the Tilt Sensor 31
SECTION 4 – Toolbox Service Features 32
Using / Opening the Printer Toolbox 32
Firmware Download Feature 33
Diagnostics Menu 33
Network Configuration Menu 34
Service Menus 34
Printer Maintenance Configuration Screen: 35
Printer Control Configuration Screen: 36
Scan Sensors Screen: 37
Commands Help Screen: 38
Exit Service Menus: 38
SECTION 5 – Measurements and Adjustments 39
Drive Belt Tension Adjustment 39
Power Supply 40
Media Sensors 41
Feed Sensor 41
Print Engine Sensors 43
Feeder Encoder Sensor and Encoder Wheel 44
Dust Exhaust Fans 45
Feeder Motor (feed section) 45
Clutch (Feed Roller Drive) 46
Feed Roller Drive Pulley Test: 47
Print Engine Open Switch 47
Dual Pinch Valve Connection 48
Interface (I/O) Board Test Points 50
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