Memjet MACH 5 - Page 24

SECTION 3
TROUBLESHOOTING
22
Feeding Problems (continued)
CONDITION PROBLEM SOLUTION
Right edge of media
being damaged as it
travels through print
engine area
Media is hitting the limits inside
the print engine.
Make sure Adjustable Media Side Guide
is at least 1/8” away from side frame.
If stock is over 9.5” wide; you need to use
narrower stock.
Blank piece(s) fed at
end of job and or last
piece does not exit the
Print Engine.
Note: It is normal to
get blanks at end of job
when using “Max
Throughput” mode.
Tip: If last page stops
inside Print Engine, the
printer may stay in the
“Maintenance Mode”
until the media is
cleared from the print
engine
Toolbox “Cutsheet Feeding
Mode” is set to Max Throughput.
Feed Sensor is
dirty/dusty/damaged
Improper Connection at I/O board.
Improper Connection of J703 at
Main PCB
Damage to cable that runs
between S4 on I/O board to J703
on Main PCB.
In the Max Throughput mode the printer
will feed 1 or 2 blanks at end of job. Set to
“Safe Feed” to eliminate this issue.
Check/Clean/Replace Feed Sensor and or
Reflector.
Check Connections at I/O board.
Check to be sure J703 at Main PCB is
connected to proper socket.
Repair cable.
Feed Section Feeding
Faster than Print
Engine. (Causing
media to buckle/jam
as it enters
printengine.)
Problem with Feeder Encoder
Sensor Signal.
Check Connection to Encoder Sensor.
Clean Encoder Wheel.
Check Adjust Encoder Sensor Position on
Encoder Wheel.