PAGE 70 Metor 6M
Installation and Operating Manual
18. SERVICE 92102916 REV 5
18. SERVICE
Service reports
Rapiscan Systems aims to offer reliable, high-quality products to the user. To
accomplish this objective, detailed information concerning service operations and
problems is needed from the field. It is this communication, in the form of service
reporting, that makes it possible to clearly specify the cases and to file them for
further use.
Information contained in completed service reports forms the basis for quality
control of problem areas and allows us to take corrective action.
The service reporting procedure also communicates to the user the specific actions
taken to solve the problem.
In our effort to improve product quality, we need your co-operation in the service
reporting procedure.
Service reporting procedure
Multicopy forms are used for reporting. The first copy is the customer copy
(white). The second is for technical service and marketing (blue). The third is for
quality control (red). The fourth is the service engineer's copy (yellow).
The following reporting principles should be observed:
• If faulty units are sent to us for repair, the first three copies of the service report
should be enclosed with information on the symptoms of the fault. The
customer copy, with repair information, is returned with the repaired unit.
• If the fault is repaired by the user or a Metor representative, the second and third
copies should be sent to the factory.
• All faults that require service operations should be reported. These include
faults arising from hardware failures, user mistakes, and application problems.
• Service report forms are supplied by the manufacturer.
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