Metor 6M PAGE 71
Installation and Operating Manual
92102916 REV 5 18. SERVICE
Information in Service Request
When service is requested we need detailed information of the problem so that we
can offer the best solution to the customer with minimum cost and response time.
Always provide the following information when you contact Rapiscan Systems or
send parts to the factory for repair:
1. Identification of faulty product/part. The requested information is:
• Metor model (for example Metor 6M)
• Type of part (for example MELS 5144) or the name of the part
• Serial number of the faulty part.
• Software version of the product
• Date of purchase, installation, and commissioning
2. Description of fault
• error code
• symptom(s) of fault
• circumstances where fault occurs
3. Contact information
• contact person
• telephone/fax number
• e-mail address
4. Requested service
• repair and return, return of replaced unit or estimate of repair cost prior to
repair work being done
• warranty or non-warranty service
• priority
• possible shipping instructions when repaired part is returned to customer
(address, way of shipping/carrier)
A service report form is recommended as the means to provide the necessary
information for processing the repair.
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