PAGE 72 Metor 6M
Installation and Operating Manual
18. SERVICE 92102916 REV 5
Factory repairs
Principles of factory repair services:
• Warranty requests cannot be handled without the above information.
• Rapiscan Systems will charge the cost of testing and evaluation, if the part is not
faulty.
• If the fault cannot be repaired at a reasonable cost, we will contact the customer
to ask if they want to cancel the repair request and buy a new part.
• When parts are sent to the factory for repair they should be properly packed to
prevent additional damage during transportation. All damage and additional
work due to poor packaging will be charged.
NOTICE
Contact your local representative or Rapiscan Systems Customer Service
Center always before sending anything either for warranty or for repair.
They will further advise you with your request.
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