Appendix A Replacement Parts Ordering
A.1 Basic Ordering Information
When ordering replacement parts or equipment information, the complete identification number
should be included. This applies to all components, kits, and chassis. If the component part number
is not known, the order should include the number of the chassis or kit of which it is a part, and
sufficient description of the desired component to identify it.
Crystal orders should specify the crystal type number, crystal and carrier frequency, and the model
number in which the part is used.
A.2 Radio Board Ordering Information
When ordering a replacement Radio Board, refer to the applicable Model Chart in the front of this
manual, read the note at the bottom of the Model Chart, and include the proper information with your
order.
A.3 Motorola Online
Motorola Online users can access our online catalog at
http://www.motorola.com/businessonline
To register for online access, please call 1-800-422-4210 (for U.S. and Canada Service Centers
only). International customers can obtain assistance at http://www.motorola.com/businessonline
A.4 Mail Orders
Mail orders are only accepted by the US Federal Government Markets Division (USFGMD).
Motorola
7031 Columbia Gateway Drive
3rd Floor – Order Processing
Columbia, MD 21046
U.S.A.
A.5 Telephone Orders
Radio Products and Solutions Organization*
(United States and Canada)
7:00 AM to 7:00 PM (Central Standard Time)
Monday through Friday (Chicago, U.S.A.)
1-800-422-4210
1-847-538-8023 (United States and Canada)
U.S. Federal Government Markets Division (USFGMD)
1-877-873-4668
8:30 AM to 5:00 PM (Eastern Standard Time)
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