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Start ESMPRO Agent from Windows control panel, select [System] → [Express5800 Server] →
[Monitor]. (The default is [Does not monitor].) Monitoring starts automatically. You do not need to
restart the system; however, reconfigure the tree may be needed if the server is not detected.
• Is connection suppressed by settings of firewall or gateway?
→ The connection may be restricted by settings of firewall or gateway. Connect the client PC by using
the LAN cross cable and try again. If the problem is dissolved, confirm settings of firewall and
gateway according to "Remote Management Function" - "Network Configuration" in Chapter 4.
The server console is not displayed on remote KVM console:
• Is the resolution correctly set?
→ To display the server console on the remote KVM console, the resolution must be within 1024x768,
and the refresh rate 75Hz. or less.
• Do you use the remote KVM console in text mode?
→Under the Linux, monitor, driver, and video memory settings may fail in graphical display such as
X-Windows. We recommend using the Linux in text mode.
Forgotten the login name/password to use the remote management feature through Web browser:
→ If you have forgotten the login name or password, restore the factory default including password by
changing the BMC configuration jumper switch.
IMPORTANT: Restoring the factory default clears BMC configuration that is used for
DianaScope to connect with the server.
If you are using the DianaScope, you need to save the configuration data into the floppy disk
before clearing password.
BMC can be configured and saved with DianaScope Agent and the system management feature of
EXPRESSBUILDER.
1. Power off the server and unplug the power cord.
2. Change the BMC configuration jumper switch setting as shown below. (See "I/O Board" in Chapter 2 for details.)
Factory-set jumper switch location Jumper switch location for clearing password
3. Connect the power cord.
4. Wait at least 30 seconds with the power being off, and then unplug the power cord.
5. Restore the BMC configuration jumper switch setting and power on the server for reconfiguration.
The keyboard or mouse fails to operate:
• Is the cable properly connected?
→ Make sure that the cable is connected to the correct connector on the rear of the server.
→ The keyboard or mouse does not operate if it is connected when the server is powered (not applicable
to USB devices). Power off the server first and connect it properly.
• Is BIOS configuration correct?
→ The keyboard and mouse may be disabled with the BIOS setup utility of the server. Check the settings
with the BIOS setup utility.
<Menus to check: [Advanced] - [Peripheral Configuration] - [PS/2 Mouse], [Advanced] - [Numlock]>
• Are the server drivers installed?
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