UNIVERGE SV8100 Issue 1.0
SV8100 Features and Specifications Manual 2 - 1011
Third Party Services
The SV8100 Desktop application includes the option to install third-party services that will be available for
use by all Desktop application users. These third-party services are required to support some of the
functionality that was available in the IPK II PC Attendant and PC Assistant.
The third-party services will manage shared resources and provide communication facilities between user
endpoints. The functionality implemented by the third-party services includes the following:
Shared Directory/Contact List – provides a shared database that includes the company directory
and external contact list, that can be accessed by all users. Without third-party services, each
Desktop user must maintain their own Directory and Contact list.
Centralized BLF Monitoring – the third-party TSP is used to monitor the status of all stations on the
system and updates are provided by the shared services to the individual clients. Without third-party
services, the TSP is not used and any stations that a users wishes to see status updates for must
have DSS/BLF buttons for those stations programmed on the phone.
Common Trunk Labeling – provides a central storage for assigning labels to trunks.
Quick Messaging – manages delivery of messages and responses from attendant level users to end
users. This is the same functionality that is available in the IPK II products.
Phone Messaging – manages the delivery of messages and responses from attendant level users to
end user desksets. This is the same level of communication that is available in the IPK II products,
with the addition of allowing users to customize the set of pre-defined messages.
Conditions
The Desktop Applications require a ADA-L( ) Adapter installed on the multiline terminal with
connection directly to the client PC for Call Recording and Personal Greeting voice functions
when running in deskset mode.
The CD-CP00-US must be licensed for a SIP Client for each Desktop Applications whether it
is running in deskset or softphone mode.
If a Desktop Application is run in Deskset (CTI) mode and the system capacity is maxed out,
the desktop will not launch.
The Microsoft Outlook Add-in also uses a SIP Client license for each Add-in used. If the PC
is already tied to a license via a softphone, PC Assistant, or PC Attendant, and additional SIP
Client license is not required.
Desktop Applications cannot dial digits while a call is in progress.
If the Attendant presses the disconnect button in PC Attendant to abort a transfer, the call
shows up in Attendant as a held call. The Attendant is not automatically connected back to
the caller.
When Desktop Application is in Toolbar mode, if the docked edge is changed from Top to
Bottom or Bottom to Top, it may rearrange the icons on the PC Desktop.
Recording with deskset mode, either digital multiline or IP multiline, requires ADA-L( )
adaptor.
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