NEC Univerge SV8100 - Table 2-33 Voice Prompting Messages

Issue 1.0 UNIVERGE SV8100
2 - 1284 Voice Response System (VRS)
 22-01-11: System Options for Incoming Calls – VRS Waiting Message Interval Time
 22-08-01: DIL/IRG No Answer Destination
 22-14-01~07: VRS Delayed Message for IRG
 22-15-01~07: VRS Waiting Message for Department Group
 25-07-02: System Timers for VRS/DISA – VRS/DISA No Answer Time
 25-07-03: System Timers for VRS/DISA – Disconnect after VRS/DISA retransfer to IRG
Transfer to the VRS
Any extension user can Transfer their outside call to the VRS. This lets their caller take advantage of the
Automated Attendant’s extensive routing abilities. To Transfer the call, the user places the call on Hold,
dials the unique VRS service code (set up in system programming : default 782), and hangs up.
Voice Prompting Messages
The VRS feature provides the system with Voice Prompting Messages. These Voice Prompting Messages
tell the extension user the status or progress of their call. For example, if a user calls extension 300 when
it is busy, they hear, “Station 300 is unavailable, please dial a new station or dial 750 to wait.”
The following table shows the available Voice Prompting Messages.
Table 2-33 Voice Prompting Messages
Message No. Message This message will play when . . .
1-00 This is station A user dials 6 for the extension number.
1-01 Station A user dials 6 for the extension number.
1-02 Is busy, for callback dial A user is calling a busy extension.
1-03 All lines are busy, for
callback dial
A user dials 0 or 704 (+ trunk group) and all trunks are busy.
1-04 Please do not disturb A user calls an extension that has enabled Do Not Disturb.
1-05 Please hold on, all lines
are busy, your call will be
answered when a line
becomes free.
ACD message - refer to the UNIVERGE SV8100 Automatic Call
Distribution Manual.
1-06 Please hold on, your call
is being rerouted
Call Forwarding Off-Premise is rerouting your call.
1-07 The lowest cost line is
busy, please wait for the
next one.
ARS tries to reroute the user’s call and the least costly route is busy.
1-08 The number you have
dialed is not in service.
User dials a Service Code that Class of Service prevents.
1-09 You have a message. An extension user has a Message Waiting to which they have not
responded.
1-10 You have a message. An extension user has a Message Waiting to which they have not
responded.