UNIVERGE SV8100 Issue 1.0
SV8100 Features and Specifications Manual 2 - 1283
VRS Waiting Message
Using VRS Waiting Message, the system can automatically answer an incoming trunk call first (either a
normal trunk or one designated for a department group) to let the outside caller hear a recorded message
when the call is not answered in a programmed time. With this feature, the call keeps ringing at the same
destination until it is answered or until other programming, takes affect.
This feature can use up to two messages for an incoming call and the duration between the messages is
programmable. These messages are repeated and, between these messages, either ring back tone or
Music on Hold can be played.
This feature has two different modes:
Permanent Mode
This mode sets the feature using system programming and is available for the following types of
calls.
Normal Incoming Call
When the call is not answered or a user presses the VRS Waiting Message function key, this
feature is initiated. The waiting message is played until other no-answer program (e.g. transfer to
another incoming ring group or disconnect) takes affect.
Designated Call for the Department Group
When a department group receives a call from a DID, DIL, DISA or E&M trunk and all terminals
in the group are busy, the call is put in a queue and VRS Waiting Message is also initiated. The
waiting message is played until other no-answer program (e.g. transfer to another incoming ring
group or disconnect) takes affect or a terminal becomes available to receive the department call.
Manual Mode
This mode can be programmed by pressing the VRS Waiting Message function key from a multiline
terminal to set this feature for each incoming ring group. This mode can be used for normal
incoming calls only.
The following programs would be used to define the VRS Waiting Message feature and the trunk
overflow:
11-10-20: Service Code Setup (for System Administrator) – VRS - Record/Erase Message
15-07: Programmable Function Keys
Automatic Answer with Delay Message Setup (Function Number 52)
Function Key 52 can be used to enable the VRS Waiting Message feature when Program 22-01-10 is
set to 1 (Changed by Manual Operation).
Automatic Answer with Delay Message Start (Function Number 53)
Function Key 53 can be used to play the VRS Waiting Message immediately when Function Key 53 +
the ringing Trunk Appearance Key are pressed.
20-07-13: Class of Service Options (Administrator Level) – VRS Record (VRS Msg Operation)
20-15-11: Ring Cycle Setup – VRS Waiting Message Incoming Call
22-01-04: System Options for Incoming Calls – DIL No Answer Recall Time
22-01-08: System Options for Incoming Calls – DID Pilot Call No Answer Timer
22-01-10: System Options for Incoming Calls – VRS Waiting Message Operation
To Next Page
Loading...
