Issue 1.0 UNIVERGE SV8100
2 - 1022 SV8100 Interactive Voice Response
Guide to Feature Programming
The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming
this feature in the order they are most commonly used. These levels are used with PCPro and WebPro
wizards for feature programming.
Level 1 – these are the most commonly assigned programs for this feature.
Level 2 – these are the next most commonly assigned programs for this feature.
Level 3 – these programs are not often assigned and require an expert level working knowledge of
the system to be properly assigned.
Program
Number
Program Name Description/Comments Assigned Data
Level
1 2 3
11-02-01 Extension Numbering Use to set the extension number. Up to eight digits
1 101
2 102
3 103
~ ~
99 199
100 3101
~ ~
512 3513
3
11-07-01 Department Group Pilot Numbers
– Dial
Use to assign pilot numbers to each
Department Group set up.
Up to eight digits
(default not assigned)
3
15-03-03 Single Line Telephone Basic Data
Setup – Terminal Type
Enter 1 for this option to allow a
single line port to receive DTMF
tones after the initial call setup.
Enter 0 to have the port ignore
DTMF tones after the initial call
setup. For Voice Mail, always enter
1 (e.g., receive DTMF tones).
0 = Normal
1 = Special
(default = 0)
3
16-01-01 Department Group Basic Data
Setup – Department Name
Use to set the function mode for
each department group.
Maximum 12 characters
(default not assigned)
3
16-01-02 Department Group Basic Data
Setup – Department Calling Cycle
Use this option to set the call
routing for Department Calling.
Routing can be either circular
(cycles to all phones in group) or
priority (cycles to highest priority
extensions first).
0 = Normal Routing
(Priority)
1 = Easy – UCD
Routing (Circular)
(default = 0)
3
16-01-03 Department Group Basic Data
Setup – Department Routing
when Busy (Auto Step Call)
Use this option to set how the
system routes an Intercom call to a
busy Department Group member.
Intercom callers to the extension
can either hear busy or route to the
first available department number.
This only occurs for calls to the
extension directly, not the
department number assigned in
Program 11-07.
0 = Normal (Intercom
caller to busy department
member hears busy)
1 = Circular (Intercom
callers to busy
department member
routes to idle member)
(default = 0)
3