UNIVERGE SV8100 Issue 1.0
SV8100 Features and Specifications Manual 2 - 1287
900 Preamble (US Only)
If the system has trunks that are part of a 900 (caller paid) service, the VRS can automatically play a
prerecorded message when a user answers the call. This prerecorded message should describe the 900
service features and cost. The 900 Preamble ensures that the caller is always aware that they have
accessed a 900 pay-per-call service. A system user cannot converse with the caller until the preamble
message ends. If the caller hangs up before the message completes, they are not charged for the call. If
the caller waits for the message to end, they can talk to a system user and call charging begins. The
system answers as many 900 calls as there are available VRS ports. If a 900 calls comes in when all VRS
ports are busy, the call does not appear on an extension until a VRS port is available.
You can also use the 900 Preamble message to set up an Auto-Answer with Greeting application. When a
receptionist answers a call, the VRS can play a preamble message such as, “Welcome to ABC Company.
How can I help you?” When the caller replies, the receptionist answers, “One moment please,” and
quickly extends the call to the desired party. This ensures that all incoming calls are answered quickly,
courteously and consistently.
2-68 May
2-69 June
2-70 July
2-71 August
2-72 September
2-73 October
2-74 November
2-75 December
2-76 Sunday A user dials 8 for the date.
2-77 Monday
2-78 Tuesday
2-79 Wednesday
2-80 Thursday
2-81 Friday
2-82 Saturday
2-83 The date is A user dials 8 for the date.
3-04 The time is A user dials 8 for the time.
3-05 AM
3-06 PM
Table 2-33 Voice Prompting Messages (Continued)
Message No. Message This message will play when . . .
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