Issue 1.0 UNIVERGE SV8100
3 - 14 Codes Tables
Automatic Call
Distribution (ACD)
5 Logging out of or in to an ACD Group 10
655 Logging out of or in to an ACD Group
from a single line telephone
656 Activating Work Time from a single
line telephone
17
657 Canceling Work Time from a single
line telephone
17
658 Activating Rest Mode from a single
line telephone
13
659 Canceling Rest Mode from a single
line telephone
13
Hookflash + 660 ACD Recording for SLT -
667 Allowing ACD Agent to log into a
group
-
668 Allowing ACD Agent to log out of a
group
-
669 Allowing supervisor to change agent’s
status
-
670 + ACD Group Changing your ACD Group
assignment
-
Automatic Route
Selection or Trunk
Group Routing
9 Placing an call using Trunk Group
Routing or Automatic Route Selection
02
Background Music 725 Turning Background Music on and off 04
For this feature... Dial this Service Code...
1
When you are...
Also see
Function
Key...
1
Except where indicated, dial Service Code from intercom dial tone (e.g., press idle Speaker first).
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