UNIVERGE SV8100 Issue 1.0
Codes Tables 3 - 37
Code: 10
Operation: Press
key to log in
Press key + 1 to log
out or 0 to cancel
Automatic Call
Distribution (ACD)
Basic Operation
Logging in or out of an
ACD Group
On red when
logged in Off
when logged out
5
Code:
12
Operation: Press
key
Emergency Call
Placing or receiving an
Emergency Call
On while calling
your supervisor or
after being
answered by your
supervisor
Flashing fast at
the supervisor
while
ringing
-
Code:
13
Operation: Press
key
Rest Mode
Enabling/disabling Rest
Mode
On red when Rest
Mode enabled Off
when Rest Mode
disabled
-
Code:
14
Operation: Press
key + Press 1 (Yes)
or 2 (No)
Out of Service
Taking an ACD Group out
of service (for Group
Supervisors only), or
Taking all ACD Groups out
of
service (for System
Supervisors only)
On red when a
group is out of
service
-
Code:
15
Operation: Call
busy ACD agent +
Press key
Terminal Monitor
Monitoring an ACD
Agent’s conversation
On red while
monitoring, Off
when not
monitoring
-
Code:
16
Operation: Press
key to put agent on
hold.
Press key again + 1
to hang up agent or
0 to bring agent
back into call.
Supervisor Split
Switching (splitting)
between an ACD Agent
and their outside caller
after answering an
emergency call
On while agent is
on hold
-
To program a key, press Speaker, dial 751 (for 2-digit codes) or 752 (for 3-digit codes),
press the key and enter the code (e.g., 48 for Voice Over).
Use this key... For this feature... When you are... Key Lamp Status
Also see
Srvc Code
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