UNIVERGE SV8100 Issue 1.0
SV8100 Features and Specifications Manual 2 - 67
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When Logged Out of ACD Group:
When ACD agents are logged out and a call is placed into the ACD queue, the telephones of the
logged out agents display the Queue Status and they hear the alarm according to the settings defined
in system programming. Pressing the Queue Status Display Programmable Function key returns the
telephone to idle until the time in Program 41-20-03 expires again.
Do not use both Program 41-15-01~02 and Program 41-20-01~05 to set the ACD queue alarm. Select either one or
the other for the system to follow.
Feature
Available in
Program 41-15-01~02
Available in
Program 41-20-01~05
Queue Status Display --- Yes
Queue Status
Display Time
--- Yes
Alarm Yes Yes
Alarm Send Time Program 41-15-02 determines the length/
interval of the alarm.
Yes
Interval Time of Queue Status
Display
Yes
Class of Service --- Yes
Timing of alarm and display queue
status
Alarm triggered after the number of calls
in Program 41-15-01 is exceeded.
Alarm triggered after the
number of calls in Program 41-
20-01 is exceeded. Then
follows Program 41-20-03
timing for displaying status.
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