Appendix C Troubleshooting
C-20 NWA-033628-001 Rev.1.0
(3) Cannot obtain an Activation Code from the Software License Authentication Center
(4) Cannot register a temporary Activation Code or Activation Code
(5) Error type 017 is set to point to an MJ alarm in the PCPro fault display
No. Cause Remedial action
1 An attempt was made to use license
data already authenticated to create a
PBX creation file on another SV8300
and to register it with the Software
License Authentication Center
(illegal copying).
Create a PBX creation file using license data that is
not yet authenticated and register it with the Soft-
ware License Authentication Center.
No. Cause Remedial action
1 Invalid temporary
Activation Code or
Activation Code.
The Activation Code for
another SV8300 is used.
Enter a valid Activation Code.
2 Unstable communica-
tion between PCPro
and the SV8300.
The SV8300 was in a con-
gested state, unable to
receive a maintenance
command.
Wait for a while and retry the communi-
cation session.
Noise present on the com-
munications line
Connect PCPro and the SV8300 directly
with RS CONSOLE CA-A.
No. Cause Remedial action
1 Invalid Activation
Code.
The Activation Code for
another SV8300 is used.
Enter a valid Activation Code.
2 The system was initialized after registering new
license data while a former Activation Code had
already been registered on it.
Access the Software License Authen-
tication Center to obtain an Activation
Code and set it on the SV8300.
3 Thirty days have passed since you started running the
system without registering an Activation Code fol-
lowing the registration of a temporary Activation
Code (4320).
Access the Software License Authen-
tication Center to obtain an Activation
Code and set it on the SV8300.
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