Diagnostics and Troubleshooting
193
AC1600 WiFi Cable Modem Router
If the path is functioning correctly, replies as described in Test the LAN Path to Your Modem
Router on page 192 display. If you do not receive replies, do the following:
• Check to see that your computer uses the IP address of your modem router as the default
modem router. If the IP configuration of your computer is assigned by DHCP, this
information is not visible in your computer’s Network Control Panel. Verify that the IP
address of the modem router is listed as the default router.
• Check to see that the network address of your computer (the portion of the IP address
specified by the netmask) is different from the network address of the remote device.
• If the modem router cannot obtain an IP address from the cable service provider, the
cable service provider might check for a host name, a domain name, or both. Assign the
host name, domain name, or both. For more information, see
View or Manually Set Up
the IPv4 Internet Settings on page 30.
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