Newtec TP210 - Page 55

Appendix C – Troubleshooting Guide User Manual for the Satellite Terminal
version 3.0
46
Error
Code
Problem indication Possible solution
030 Error information in the web interface:
Network lookup failed
LED error indication:
Warning LED is on, RX LED is on
If the IPmodem could not login to the
satellite network, maybe the result of
pointing to a wrong satellite.
Verify the configuration of the satellite
interface:
If the pointing data is correct, check if the
antenna is pointed correctly. Re-point if
necessary.
Reset the IPmodem.
Contact the ISP (Internet Service
Provider) if this error is persistent for more
than four hours.
040 Error information in the web interface:
Synchronisation process failed
LED error indication:
Warning LED is on, RX LED is on
The time synchronisation process failed.
Reset the IPmodem (section
3.4).
Contact your ISP if this error is persistent
for more than four hours.
The error can be an indication of a
general network problem.
045 Error information in the web interface:
Synchroni
sation lost
LED erro
r indication:
Warning LED is on, RX LED is on
The time synchronisation is lost.
Reset the IPmodem (section
3.4).
Contact your ISP if this error is persistent
for more than four hours.
The error can be an indication of a
general network problem.
050 Error information in the web interface:
Network login failed:
Erro
r information on the IPmodem:
LED erro
r indication:
Warning LED is on, RX LED is on.
The IPmodem could not login to the
satellite
Verify if the TX cable is correctly
connected.
If the TX cable is correctly connected and
the error is still occurring after a number
of hours, contact your ISP :
- to report the problem;
- to check if your IPmodem is provisioned
in the network.
055 Error information in the web interface:
Network Layer configuration failed
LED error indication:
Warning LED is on, RX LED is on
An error occurred during the configuration
of the network layers after a valid satellite
network login.
Reset the IPmodem (section
3.4).
Contact your ISP if this error persists, and
provide them with any additional error
information displayed.
060 Error information in the web interface:
TCP acceleration service failed
LED error indication:
Warning LED is on, RX LED is on
An erro
r is detected in the TCP
acceleration service.
Re
set the IPmodem (section
3.4)
Contact your ISP if this error is persistent
for more than four hours.