Newtec TP210 - 6 Appendix C - Troubleshooting Guide

Appendix C – Troubleshooting Guide User Manual for the Satellite Terminal
version 3.0
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6 APPENDIX C – TROUBLESHOOTING GUIDE
We would appreciate any useful feedback that can help us to
complete this section. The position of the LEDs described in the
Problem indication column is described in section 3.5.
Error
Code
Problem indication Possible solution
No connectivity with IPmodem web
interface.
LED error indication:
The Rx indicator LED is off
The Warning LED is orange
The IPmodem has no connectivity with
the satellite network (section
3.2.2).
Check if the computer can receive an IP
address via DHCP, as described in
Appendix B – Setting and Changing your
IP Settings Setup Manual for the Satellite
Termin
al.
If the computer can receive an IP
address: unplug the Ethernet cable from
your computer, wait for more than three
minutes and plug the Ethernet cable in
again.
001 Web interface error info:
Modem State
:
Awaiting installer action
Modem LED is red
Your antenna is not pointed. Consult the
Point&Play Setup Manual for the Satellite
Terminal to execute the pointing process.
Web interface error info:
Modem State : antenna pointing
Your modem is currently in the pointing
state. Consult the Point&Play Setup
Manual for the Satellite Terminal to
execute the pointing process.
010 Web interface error info:
No demodulator lock
Modem LED is red
LED error indication:
The RX indicator LED is off
Error in handling of the Rx signal. The Rx
demodulator cannot lock.
Verify the pointing of the antenna.
Verify the connectivity between the
IPmodem and the antenna.
Verify the configuration of the satellite
interface: frequency, polarisation, symbol
rate…
020 Web interface error info:
Terminal specific forward carrier
lookup is ongoing
LED error indication:
Warning LED is on, RX LED is on
The modem is determining on which
traffic carrier it is provisioned. If
the message does not disappear within
10 minutes, reset the modem
(section 3.4). If the error is still occurring
after a number of hours, contact your ISP:
- to report the problem;
- to check if your IPmodem is provisioned
in the network.