No. Message Description / Remedy
28 Void denied • Void operation could not be processed by credit card reader
− Try it again
29 All keys blocked • All defined Vendor keys currently used by other vendors
30 Password not
correct
− Reenter the correct password
31 Power failure • AC power is not stable or battery is running low
• The system will shut down automatically
32 Network failure • Network connection cannot be established
• Data transmission in the network is constantly or temporarily blocked
− Check cable connections or wireless connections
33 Scanner not found • Communication to the scanner cannot be established
34 Barcode denied • Barcode format not supported
• Barcode cannot be read
35 Open transactions • When shutting down, the system detected not printed or suspended trans-
actions
36 Vendor not
identified
− Identify yourself by pressing your Vendor key
37 Remove weight − Remove the weight from the weighing pan when starting up
38 Suspend memory
full
− Before suspending another sales transaction, please recall at least one
suspended transaction
40 Value out of range − Enter a smaller or bigger value
42 Old tare deleted • There have been too many tare values recorded. The oldest tare value was
deleted to store the most recent tare value
46 Close cash drawer • Cash drawer timing limit exceeded
− Close cash drawer in order to continue working
47 Payment not
complete
• Customer still has to pay a certain amount
48 Preset tare not
defined
− Define preset tares
49 Ticket not found • Ticket number could not be found in the log file for reopening
50 Total or unit price
not defined
− Start transaction again from the beginning
51 Memory achieving
size limits
• About 85 % of the assigned memory is full
− To avoid blocking of the system, enter configuration mode and choose the
preferred backup method
52 Ticket not close − Close or suspend the ticket
53 Take goods up and
down again
• Movement on the weighing pan not below the minimum booking weight
since the last booking
− Lift off the weighing goods and put them down again
54 Weight below
purchase lower
limit
• The current weighing goods have a purchase lower limit
− Increase the weight
55 Weight above
purchase upper
limit
• The current weighing goods have a purchase upper limit
− Reduce the weight
56 Precious goods − Weigh precious goods on a high resolution scale
What to do, if ...? 53Skippper 5000
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