Oki C3400N Maintenance Manual

Oki Data CONFIDENTIAL
43163501TH Rev. 1 107 /
7. TROUBLESHOOTING PROCEDURES
7.1 Precautions prior to repair
(1) Confirm the basic check items indicated in the User's Manual.
(2) Through hearing from the user, obtain information, as far in detail as possible, on the situation
concerning the fault.
(3) Inspect the printer in a condition close to the actual situation in which the fault occurred.
7.2 Items to be checked prior to taking action on abnormal images
(1) Check to see if the printer is operated in an adequate environment.
(2) Check to see if the consumables (toner, drum cartridges) are replaced properly.
(3) Check to see if the right paper is used. See the paper specifications.
(4) Check to see if the drum cartridges are installed properly.
7.3 Precautions when taking action on abnormal images
(1) Do not bring your hand or any object in contact with the surface of the OPC drum.
(2) Do not expose the OPC drum to direct sun.
(3) Do not touch the fuser unit, which can be very hot.
(4) Do not expose the image drums to light for over five minutes at the room temperature.
7.4 Preparations for troubleshooting
(1) Display of status monitor
The breakdown situation of this machine is display in LED of the operator panel.
Do an appropriate trouble repair based on information displayed in LED.
(2) Notes
Even if the operator panel with C5900/C5800 LCD is connected with this device
(C3400n/3300n), the message similar to C5900/5800 is not output at all.
7.5 Troubleshooting method
If a trouble occurs in the printer, search for it by the following procedure:
Problem generated
Problem is displayed
in LED.
Abnormal image
(or problems that are
not displayed in the
LED)
Repair in detail using
troubleshooting flow
(see 7.5.2).
Repair in detail using
troubleshooting flow
(see 7.5.3).
Repair using the “LCD
pattern list” (see 7.5.1).

Oki C3400N Specifications

Paper Handling

standard paper input capacity	250 sheets
multi-purpose tray capacity	single-sheet
manual duplex printing	yes

Performance

print speed color	16 ppm
print speed mono	20 ppm
time to first page color	13 sec.
time to first page mono	9 sec.
print resolution	1200 x 600 dpi
duty cycle	35, 000 pages/month

Paper Sizes and Weights

main tray paper size range	4.1" x 5.8" to 8.5" x 14"
multi-purpose tray paper size range	3" x 5" to 8.5" x 47.24"
main tray paper weight range	17 lb. to 32 lb. bond
manual feed paper weight range	20 lb. bond to 110 lb. bond

Memory

standard memory	32 MB
maximum memory	288 MB

Supplies

standard toner cartridge life color	1, 000 pages
standard toner cartridge life black	1, 500 pages
high-capacity toner cartridge life color	2, 000 pages
high-capacity toner cartridge life black	2, 500 pages
image drum life	15, 000 pages

Weight and Dimensions

width	14.8"
depth	18.9"
height	11.4"
weight	46.2 lb.