Oki C9850 User Manual

Oki Data CONFIDENTIAL
43627911TH Rev. 3
179 /
Troubleshooting
Trouble is displayed
on LCD as a
message.
Repair the malfunction
using the "LCD Message
List". (Refer to Section
7.5.1)
Repair the malfunction in
detail using the
troubleshooting flow chart.
(Refer to Section 7.5.2)
Abnormal image
(and trouble that is
not displayed as
message on LCD).
Repair the malfunction in
detail using the
troubleshooting flow chart.
(Refer to Section 7.5.3)
7. MALFUNCTION REPAIR PROCEDURE
7.1 Precautions Before Repairs
(1) Check the basic inspection items indicated in the User’s Manual.
(2) Learn from the customer the details on when malfunction occurs.
(3) Inspect the state that closely resembles the state of a malfunction.
7.2 Items to Check Before Remedying Abnormal Image
(1) Is the environmental conditions of this equipment appropriate?
(2) Have the consumable parts (toner, drum cartridge) been properly replaced?
(3) Is there anything wrong with the paper? Refer to the paper specification for more
details on this.
(4)
Is the drum cartridge properly set?
7.3 Precautions Before Remedying Abnormal Image
(1) Do not touch OPC drum surface with hand or foreign substance.
(2) Do not expose the OPC drum to direct sunlight.
(3) The fuser unit is hot. Therefore, do not touch with hands.
(4) Do not expose the image drum to more than 5 minutes of light. This includes room
lighting, as well.
7.4 Troubleshooting Preparations
(1) Operation Panel Display
The troubleshooting state of this machine will be displayed on the LCD (Liquid Crys-
tal Display) of the operator panel.
Take appropriate repair/maintenance measures according to the message displayed
on the LCD.
7.5 Troubleshooting
When this printer troubleshoots, find the cause of trouble using the following procedure.

Oki C9850 Specifications

General

Print technology	LED
Maximum resolution	1200 x 1200 DPI
Economical printing	Yes
Time to first page (black, normal)	9 s
Time to first page (color, normal)	10.5 s
Print speed (black, normal quality, A3)	21 ppm
Print speed (color, normal quality, A3)	19 ppm
Print speed (black, normal quality, A4/US Letter)	40 ppm
Print speed (color, normal quality, A4/US Letter)	36 ppm
Scan to	E-mail, E-mail Server, File, FTP
Scanner type	Flatbed scanner
Grayscale levels	11
Input color depth	48 bit
Output color depth	24 bit
Optical scanning resolution	600 x 600 DPI
Copier resize	25 - 400 %
Maximum number of copies	999 copies
Time to first copy (black, normal)	11 s
Time to first copy (color, normal)	12 s
Copy speed (black, normal quality, A4)	36 cpm
Copy speed (color, normal quality, A4)	30 cpm
Faxing	Mono faxing
Modem speed	33.6 Kbit/s
Fax transmission speed	3 sec/page
Fax speed dialing (max numbers)	500
Total input capacity	2120 sheets
Total output capacity	500 sheets
Total number of input trays	4
Multi-Purpose tray input capacity	230 sheets
Auto document feeder (ADF) input capacity	100 sheets
Internal memory	1024 MB
Card reader integrated	No
Internal storage capacity	40 GB
Sound power level (standby)	42 dB
Sound pressure level (printing)	54 dB
Display	LCD
Control type	Touch
Display diagonal	8.2 \
Market positioning	Business
Custom media width	105 - 328 mm
Maximum print size	297 x 420 mm
Custom media length	148 - 457 mm
Duplex media weight	64 - 188 g/m²
Paper tray media types	Banner, Card stock, Labels, Plain paper
Paper tray media weight	64 - 216 g/m²
ISO A-series sizes (A0...A9)	A3, A4, A5, A6
Maximum ISO A-series paper size	A3
Multi-Purpose Tray media weight	55 - 300 g/m²
Auto Document Feeder (ADF) media weight	60 - 105 g/m²
Supported network protocols (IPv4)	POP3, APOP, SMTP, TCP/IP, ARP, IP, ICMP, TCP, UDP, LPR, FTP, HTTP, IPP, BOOTP, DHCP, SNMP, DNS, ELAP, AARP, DDP, AEP, NBP, ZIP, RTMP, ATP, PAP
Direct printing	-
Standard interfaces	USB 2.0
USB 2.0 ports quantity	1
AC input voltage	220 - 240 V
AC input frequency	50 Hz
Power consumption (standby)	200 W
Power consumption (PowerSave)	55 W
Power consumption (average operating)	750 W
Dimensions (WxDxH)	672 x 889 x 1426 mm
All-in-one functions	Copy, Fax, Print, Scan
Color all-in-one functions	copy, print, scan
Storage temperature (T-T)	-20 - 45 °C
Operating temperature (T-T)	10 - 32 °C
Storage relative humidity (H-H)	10 - 90 %
Operating relative humidity (H-H)	20 - 80 %
Maximum duty cycle	150000 pages per month
Page description languages	PCL 5c, PCL XL, PDF 1.7, PostScript 3
Bundled software	Command WorkStation 4 Command WorkStation (Mac) EFI FreeForm EFI Mailport (Win32) EFI SendMe EMI Hot Folders Fiery Remote Scan Scansoft PaperPort SE11 Omnipage SE4 EFI Job Monitor
Mac operating systems supported	Mac OS X 10.3 Panther, Mac OS X 10.4 Tiger
Server operating systems supported	Windows 2000 Advanced Server, Windows 2000 Server, Windows Server 2003, Windows Server 2003 x64
Windows operating systems supported	Windows 2000 Professional, Windows Vista Business, Windows Vista Business x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Ultimate, Windows XP Home, Windows XP Professional, Windows XP Professional x64