Oki MC873dn User Manual

Oki Data CONFIDENTIAL
45850101TH Rev.1
2-40
2. TROUBLESHOOTING PROCEDURES
(1) LCD Display Trouble ................................................................................... 2-41
(1-1) LCD displays nothing ........................................................................... 2-41
(1-2) Display of OKI logo ...............................................................................2-42
(1-3) Error message display ..........................................................................2-42
(2) Abnormal MFP operation after powered on .................................................2-42
(2-1) Any operation does not start at all. ....................................................... 2-42
(2-2) Abnormal sound is heard. ....................................................................2-43
(2-3) Bad odors are generated. .....................................................................2-44
(2-4) Rise-up time is slow. ............................................................................2-44
(3) Paper jams .....................................................................................................2-45
(3-1) Paper feed jam
(Error code 391: Tray1 , 392: Tray2 , 393: Tray3 , 394: Tray4) ...................2-47
(3-1-1) Jam occurs immediately after the power is turned on.
(Tray2, Tray3, Tray4) .......................................................................2-47
(3-1-2) Jam occurs immediately after the paper feed is started.
(Tray1, Tray2, Tray3,Tray4) ...............................................................2-47
(3-2) Feed jam (Error code: 380, 381, 382, 383, 384, 385, 389) ........................2-50
(3-2-1) Jam occurs immediately after the power is turned on. .....................2-50
(3-2-2) Jam occurs immediately after the paper feed is started.. ................. 2-50
(3-2-3) Paper unloading jam occurs after a paper is taken into printer... ..... 2-51
(3-2-4) Paper unloading jam occurs in the middle of paper running path.... 2-52
(3-3) Paper feed jam (Error code 390: Multipurpose tray) .................................. 2-57
(3-3-1) Jam occurs immediately after the power is turned on.
(Multipurpose tray) ...........................................................................2-57
(3-3-2) Jam occurs immediately after paper feed is started.
(Multipurpose tray) ...........................................................................2-57
(3-4) Two-sided printing jam (Error code: 370, 371, 372, 373) ..........................2-60
(3-4-1) Two-sided printing jam occurs immediately after the power is turned on. .....2-60
(3-4-2) Two-sided printing jam occurs during taking in the paper into Duplex unit.. .. 2-60
(3-4-3) Two-sided printing jam occurs during transporting paper inside the Duplex unit... 2-60
(3-4-4) Paper is not supplied from the Duplex unit to the regist roller... .......2-60
(3-5) Displayed
「
ADF Document Jam
」
...............................................................2-62
(3-5-1) Jam occurs at ADF unit. ..................................................................2-62
(3-6) Paper size error (Error code: 400 and 401) ............................................... 2-64
(3-6-1) Printing was stopped when paper ejected after paper size error detected. ..2-64
(4) ID unit Up/Down error (Service call 142) ........................................................2-64
(4-1) Error occurs during the Up movement of the ID unit ........................2-64
(4-2) Error occurs during the Down movement of the ID unit ...................2-65
(5) Fuser unit error (Error code: 167 to 177) .......................................................2-65
(5-1) Error occurs immediately after the power is turned on. ........................2-65
(5-2) Error occurs approx. 1 minute after the power is turned on.. ................2-66
(6) Motor fan error (Error code: 122, 127, 128, 918) ...........................................2-67
(6-1) The low voltage power supply fan does not rotate immediately after the
power is turned on. ........................................................................... 2-67
(6-2) Duplex fan does not rotate during the Duplex printing. .........................2-67
(6-3) All fans of the printer do not rotate. ......................................................2-67
(7) Print speed is slow. (Performance is low.) .....................................................2-67
(7-1) Print speed decreases.. ........................................................................2-67
(8) Option unit cannot be recognized. .................................................................2-68
(8-1) Option try unit cannot be recognized. ...................................................2-68
(9) LED head cannot be recognized. (Error code: 131, 132, 133 and 134) ........2-68
(9-1) Errors 131 to 134 (LED HEAD Missing) ...............................................2-68
(10) Toner cartridge cannot be recognized. (Error code: 540, 541, 542 and 543) .... 2-69
(10-1) Error caused by the consumable items. ...........................................2-69
(10-2) Error caused by the toner sensor .....................................................2-69
(10-3) Error caused by the defective mechanism .......................................2-70
(11) Fuse cut error (Error code: 154 and 155) ....................................................2-70
(11-1) Fuse cut error ...................................................................................2-70
(12) Humidity sensor error (Error code: 123) .......................................................2-71
(12-1) Humidity sensor error .......................................................................2-71
(13) Wiring diagram .............................................................................................2-72
Note! • When replacing the CU/PU board, please read the content on the
EEPROM chip of the old board and copy it to the new board. (Refer to 3.5.1
when exchange the CU/PU board)
2.5.5 Preparing for troubleshooting

Oki MC873dn Specifications

General

Duplex printing	Yes
Print technology	LED
Maximum resolution	1200 x 600 DPI
Time to first page (black, normal)	9.5 s
Print speed (black, normal quality, A3)	20 ppm
Print speed (black, normal quality, A4/US Letter)	35 ppm
Copier resize	25 - 400 %
Maximum copy resolution	600 x 1200 DPI
Maximum number of copies	999 copies
Time to first copy (black, normal)	10 s
Copy speed (black, normal quality, A4)	35 cpm
Scan to	CIFS, E-mail, FTP, HTTP, Image, USB
Scan drivers	TWAIN
Scanner type	ADF scanner
Output color depth	24 bit
Scan speed (color)	50 ppm
Image formats supported	JPG, TIF
Document formats supported	PDF, XPS
Optical scanning resolution	600 x 600 DPI
Faxing	Color faxing
Fax memory	8 MB
Modem speed	33.6 Kbit/s
Fax speed dialing (max numbers)	1000
Digital sender	-
Printing colors	Black, Cyan, Magenta, Yellow
Maximum duty cycle	75000 pages per month
Page description languages	Epson FX, IBM ProPrinter, PCL 5c, PCL 6, PDF 1.7, PostScript 3
Wi-Fi	No
Cabling technology	10/100/1000Base-T(X)
Security algorithms	802.1x RADIUS, EAP, SSL/TLS, WPA2
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Supported network protocols (IPv4)	TCP, DHCP, DHCPv6, BOOTP, HTTP, HTTPS, DNS, DDNS, WINS, , UPNP, Bonjour, SNMPv1&v3, SNTP, IPP, IPPS, WSD Print, WSD Scan, LLTD, IEEE802.1X, LPR, Port9100, Telnet, FTP, IPSEC, SecureProtocolServer, LDAP, LDAPS, CIFS, FTP, FTPS, SMTP, SMTPS, POP3
Internal memory	1260 MB
Internal storage capacity	250 GB
Sound power level (standby)	37 dB
Sound pressure level (printing)	54 dB
Paper input type	Paper tray
Total input capacity	300 sheets
Maximum input capacity	400 sheets
Total number of input trays	1
Auto document feeder (ADF) input capacity	100 sheets
Envelopes sizes	10, C4, C5, DL, Monarch
Custom media width	148.5 - 297 mm
Custom media length	210 - 431.8 mm
Paper tray media types	Banner, Envelopes, Plain paper
Paper tray media weight	64 - 220 g/m²
Non-ISO print media sizes	Executive (184 x 267mm), Folio (media size), Legal (media size), Letter (media size), Statement (140 x 216mm)
ISO A-series sizes (A0...A9)	A3, A4, A5, A6
ISO B-series sizes (B0...B9)	B4, B5
Maximum ISO A-series paper size	A3
Multi-Purpose Tray media weight	64 - 256 g/m²
Auto Document Feeder (ADF) media weight	60 - 120 g/m²
Display	LCD
Control type	Touch
Product color	Black, White
Display diagonal	7 \
Market positioning	Business
Standard interfaces	Ethernet, RJ-11, USB 2.0
Optional connectivity	Wireless LAN
USB 2.0 ports quantity	2
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (max)	1400 W
Power consumption (off)	0.1 W
Power consumption (sleep)	3 W
Power consumption (PowerSave)	30 W
Power consumption (average operating)	850 W
Sustainability certificates	ENERGY STAR
Storage temperature (T-T)	0 - 43 °C
Operating temperature (T-T)	10 - 32 °C
Storage relative humidity (H-H)	10 - 90 %
Operating relative humidity (H-H)	20 - 80 %

Weight and Dimensions

Depth	600 mm
Width	563 mm
Height	700 mm