10-003591-01EN [Q7780031], Rev. 4, January 2020
Chapter 556
Table 5 Troubleshooting guide
Problem Possible cause Solution
Start-up message “No
module detected”.
The acquisition
module is incorrectly
connected.
Make sure that the acquisition
module is correctly attached to
the base unit on the
instrument.
Software crashes. Wrong software was
loaded.
Shut down the instrument and
restart with correct software.
No C-scan displayed. There is no encoder
connection.
Check encoder connections
between FlexoFORM scanner
and instrument.
Black lines on C-scan. Scanning is too fast. Reduce scanning speed.
Scanner does not open
and close easily during
wedge change.
Mechanism contains
dirt or foreign
particles.
Gently rinse the scanner with
water to wash dirt away until
the mechanism opens and
closes smoothly with the
thumb wheel.
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