OpenText Tableau Forensic TX1 Imager
The Information Company 175
9.5 in. (L) x 6.5 in. (W) x 2.625 in. (H)
Temperature
Temperature
0 to 40° Celsius ambient (room temperature)
Up to 90% (Non-condensing)
Three Years Parts and Workmanship from Date of Purchase
TX1-S1 and TX1
Accessories
One Year Parts and Workmanship from Date of Purchase
6.2 Troubleshooting common problems
This section covers the following troubleshooting issues and solutions:
• Power supply issues
• Thermal issues
• Problems with drive detection
• Problems detecting Apple devices in the Target Disk Mode
• Long time to complete locally initiated firmware update
• Replacing the backup battery for the real-time clock
6.2.1 Power supply issues
The power supply provided with TX1 is capable of powering TX1 and nearly all
combinations of drives. TX1 also employs staggered power sequencing for the source
and destination drives. With staggered sequencing, power is first provided to one drive as
it spins up, then to the second drive as it spins up, and so on. This feature prevents large
current demand spikes at initial power-up, which helps to ensure reliable operation even
with a heavily loaded system. Due to staggered power sequencing, it is normal to hear
the source and destination drives spin up separately.
During power-on initialization and self-test, TX1 checks the output voltages of the power
supply. If the voltage is below the minimum specification, TX1 displays a warning.
If you are having difficulty turning TX1 on, check the status of the DC power LED on the
TP6 power supply connector to ensure that it is on, which indicates TX1 is connected to
power.
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