OPENTEXT Tableau TX1 - Problems detecting Apple devices in target disk mode

OpenText Tableau Forensic TX1 Imager
The Information Company 177
Problem
Corrective Action
cable, and connect the PCIe adapter and cable to TX1,
while TX1 power is off.
IDE drive is not detected
Ensure that the blue end of the IDE signal cable faces the
IDE adapter, and that the IDE drive is configured for
Master or Single Drive mode. Also, since the TX1 IDE
adapter connects through the PCIe port, it must be
connected while TX1 is powered off as with other TX1
PCIe adapters.
SATA or SAS drive is not
detected
Use only the Unified SATA/SAS cables provided by
Tableau (TC4-8-R3 or TC4-8-R2). With some SATA
drives, the SATA connector may be loose. Ensure the
cable is seated properly in the SATA connector of the
drive.
USB drive is not detected
While there are a variety of reasons a USB drive may not
detect on TX1, one specific type of USB drive was not
detectable on TX1 prior to the 20.2 firmware update.
Some USB drives (especially proprietary, self-encrypting
thumb drives like Kingston’s IronKey) expose a small
CDFS volume to the host system instead of the main data
volume. This CDFS volume typically includes product
literature and, more importantly, an application that allows
for entry of a key/password/passphrase on the host
system. While TX1 cannot run these unlocking
applications (as they are designed for x86 based
systems), as of the 20.2 firmware version, it will at least
detect such a drive and report its type to the user in the
drive tile.
Tableau has tested TX1 with an extensive in-house library of different drives spanning
many years of drive development, but there may still be compatibility issues with some
drives. Tableau issues firmware updates to address most compatibility issues. If your
drive is not recognized by TX1, check the Tableau download webpages
(https://security.opentext.com/tableau/download-center) to see if any firmware updates
are available for TX1.
If there are no firmware updates available to resolve your detection issue, please contact
your Tableau reseller or OpenText Customer Support to report your issue or ask for
further assistance.
6.2.4 Problems detecting Apple devices in target disk
mode
Accessing drives inside Apple devices is most simply accomplished by putting the Apple
device into target disk mode (TDM) and then connecting it to the USB source port on
your TX1 using a quality USB-C to USB-A adapter cable. Problems with these types of
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