OPENTEXT Tableau TX1 - Long time to complete locally initiated firmware update; Real-time clock data retention issue

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OpenText Tableau Forensic TX1 Imager

The Information Company 179

Problem

Corrective Action

TX1 detects two drives

even though only one Apple

computer is connected

This indicates the presence of two drives internal to the

Apple computer. Certain iMac models have the option of a

small SSD paired with a large HDD. Those two drives can

be configured on the Mac to act independently or as a

virtual Fusion drive setup (one virtual drive that makes use

of the two physical drives). In either configuration, TX1 will

show the two drives as separate drives, each of which can

be acquired independently.

If you are still having trouble detecting your Apple computer in TDM, please contact

OpenText Customer Support to report your issue or ask for further assistance.

6.2.5 Long time to complete locally initiated firmware

update

The ability to update TX1’s firmware from the unit via any mounted media (local or

network based) has made firmware updates more flexible and convenient. However, this

process can take a long time when used with original/obsolete TX1 SD cards. In Tableau

testing, updating an original TX1 SD card via the user interface took approximately 13

minutes compared to approximately 2 minutes 30 seconds with a new model SD card.

During the update process, the screen will show a progress bar to let you know the

process is still active, but the bar moves so slowly with the original (now obsolete) SD

cards that it may appear to be hung. Note that there is nothing wrong with the original SD

cards after a local firmware update. Such an updated card can be used with confidence.

Please be aware of this delay with the original SD cards. Should this lengthy firmware

update time become an issue for you or your organization, please contact OpenText

Customer Support for resolution options.

Note that the original SD cards are easy to identify as they have the Guidance Software

“G” logo in the bottom right corner of the label. New SD cards have the OpenText logo.

6.2.6 Real-time clock data retention issue

Under normal operating conditions, the real-time clock on your TX1 should retain the time

and date settings for the life of the product. If the time and/or date setting is not being

retained after power cycles, there could be an issue with the battery inside the unit. We

do not recommend opening your TX1 for any reason, including battery replacement. If

you notice an issue with the time and/or date setting not being retained, please contact

OpenTextCustomer Support to report your issue and ask for further assistance.