Chapter 3 - How to...
A 3V Lithium coin battery is embedded in the hardware for the device and does not require to be changed by
users. If there is a problem, please contact your Optos representative, see Contact us on page67.
3.4.8.5 Cable management
WARNING
Donot plug the scan head into a power block or powered table. The scan head must be
plugged directly into a wall socket.
To prevent electric shock:
l Only use cables supplied by Optos.
l Cables should not be extended or altered.
l Mains supply must be earthed.
l The device may only be serviced by Optos trained personnel.
l Care must be taken never to touch exposed parts of the device while in physical
contact with a patient.
If the mains cable is damaged do not use the system and contact your Optos
representative, see Contact us on page67.
CAUTION
You must regularly inspect the equipment. If there is any damage please contact your
Optos representative, see Contact us on page67.
Ensure the mains socket is easily accessible.
3.4.9 Troubleshooting
If you have any issues using your device please refer to the following table and instructions.
Additional information and resources are available on the Optos website. Go to optos.com and register to
access the information and resources.
Detailed instructions on using OptosAdvance can be found in the help files for each application.
Note
If you require further assistance, please contact your Optos representative, see Contact us on page67.
When contacting Optos you will need to supply your site number, see What information do I need when
contacting Optos? on page57.
TABLE 8: List of problems and solutions
Problem Possible cause Solution
Capture mode is
disabled.
Failure of the system self-test
disables capture.
Open the diagnostics page and run the self-test
feature.
Cannot access the
user login list on the
scan head.
Password error, image server
is not switched on or scan
head is not configured with
the correct image server IP
address.
Check your user name and password, see Why can't
Ilogin? on page57.
Check the image server is switched on and running,
see How do I restart the image server? on page58.
Check the image server network address and ensure
the scan head is on the same network and configured
to connect to the correct address.
Part Number: G110230/1ENG Page 55 of 72
Copyright 2019, Optos plc. All rights reserved. English
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