Optos P200T E Series - Why Cant I Login; What Information Do I Need When Contacting Optos; How Do I Image if the Alignment System Does Not Recognize the Eye; How Do I Restart the Scan Head

Chapter 3 - How to...
Problem Possible cause Solution
I cannot login to
OptosAdvance.
Account does not exist;
password error.
Contact your local system administrator and see
Why can't Ilogin? below.
Multiple failed login attempts will result in the user
account being locked until a System Administrator
unlocks the account.
3.4.9.1 Why can't Ilogin?
This is usually a password typing error (all passwords are case sensitive). Please check your keyboard [Caps
Lock] is not on. Contact your System Administrator for assistance if you have forgotten your username or
password.
Ask your System Administrator to confirm your username and reset your password if necessary.
If no user details are displayed then there may be a problem with the connection to the image server.
1. End the current session and switch off the power.
2. Restart the image server.
3. Switch the power back on to the scan head.
If you still experience problems please contact your Optos representative, see Contact us on page67.
3.4.9.2 What information do I need when contacting Optos?
You will need to provide your Site Number when contacting Optos. You can find the Site Number on your Optos
documentation.
System Administrators can also find the Site Number on the scan head Diagnostic page.
3.4.9.3 How do I image if the alignment system does not recognize the eye?
In some circumstances the device may not recognize the patient's eye.
When this happens the alignment system will not display the blue, green or red indicators which show how
close the scan head is to the patient.
To align the patient ensure the pupil is centered on the cross hairs on the touch screen.
3.4.9.4 How do I restart the scan head?
Scan head problems are often temporary and can usually be resolved by restarting the scan head following
these steps:
1. End the current session and shut down the device, see Shut down the scan head on page31.
2. Switch the power back on.
3. Log in to the scan head. Enter your username and password (all passwords are case sensitive).
Note
l If you start up the scan head in error do not shut down the system during start up. If you need to shut
down the system wait until the start up has been completed, and the status indicator shows green
and then select on the touch screen to close the device.
l To allow time for the services to reset, wait at least 30 seconds before switching the device back
on.
Part Number: G110230/1ENG Page 57 of 72
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