Issue Possible Cause & Solution Reference
The video feed does not
display.
• The camera’s Codec setting on the KX-NT400 is set to
MPEG4, but the camera’s streaming format is set to a different
format.
→ Access the camera’s settings, and set the video streaming
format to MPEG-4/MJPEG.
For details about changing the camera’s settings, see the
camera’s documentation.
—
The video feed is delayed,
or the picture is blocky.
• The video is being streamed from the camera in MPEG4
format with the default settings.
→ In the camera’s settings, use the following, recommended
settings for streaming MPEG4 video:
• For QVGA video (320 ´ 240), set the frame rate to
15 fps or less.
• For QVGA video (320 ´ 240), set the maximum bit rate
to 256 kbps.
For details about changing the camera’s settings, see the
camera’s documentation.
—
Some or all of the controls
are unavailable.
• The camera you are connected to does not support these
functions.
→ Refer to the documentation for the camera.
• Certain functions are disabled for security reasons.
→ Consult your administrator.
—
Even after I select a
programmed position,
"Preset" still appears in the
Position drop-down list.
• "Preset" is always displayed in the Position drop-down list,
even if you have selected a programmed position.
—
Note
• For other issues regarding cameras, refer to the documentation for the camera or consult your
administrator.
Chat
Issue
Possible Cause & Solution Reference
I cannot initiate a chat.
• The other user is not using a KX-NT400 or software program
that supports the chat feature, such as Communication
Assistant.
→ You can confirm whether the other user is using a
KX-NT400 or Communication Assistant from the icon
displayed on the Contacts screen.
Page 33
• The other user is using Communication Assistant but is
connected through CA Server.
→ You cannot chat with CA users connected through CA
Server.
—
• You are already participating in a chat session.
→ You can chat with only 1 person at a time.
—
188 Operating Instructions Document Version 2010-01
Appendix
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