Administrator’s Guide for Polycom HDX Systems
12–6 Polycom, Inc.
Performing a Factory Restore on the Polycom Touch Control
If the Polycom Touch Control is not functioning correctly or you have
forgotten the Administration password, you can use the restore button to reset
the device. This operation completely erases the device’s settings and reinstalls
the software.
The restore button is on the underside of the Polycom Touch Control, as
shown in the following figure.
To reset the Polycom Touch Control using the restore button:
1 Power off the Polycom Touch Control.
2 Disconnect the LAN cable.
3 Disconnect all USB devices.
4 Press and hold the factory restore button while you reconnect the LAN
cable to the device. Continue to hold the factory restore button down for
about 10 seconds after the device powers on.
During the factory restore process, the default platform and applications are
reinstalled. Do not power off the device during the factory restore process. The
device displays a success message when the process is complete.
Performing a Factory Restore on the Polycom EagleEye
Director
If the Polycom EagleEye Director is not functioning correctly or you need to
recover from a corrupted partition, you can use the restore button to reset the
device. This operation completely erases the camera settings and reinstalls the
software.
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