Design Guide for the Polycom SoundStructure C16, C12, C8, and SR12
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Valid IP Address
Check that you have a valid IP address for the SoundStructure VoIP Interface
on the Wiring page as shown in the following figure.
If you don’t have a valid IP address, check whether the network cable for the
SoundStructure VoIP Interface is plugged in and connected to the VoIP
network.
If your cable is plugged in but you don’t have a valid IP address, check
whether DHCP is enabled for the device and you have an DHCP server on
your subnet.
If you don’t have a DHCP server on your local subnet, set a static IP address
from the SoundStructure Studio wiring page with the Edit Network Connec-
tions button. See Setting an IP address with SoundStructure Studio.
Valid Network Route to the SoundStructure VoIP Interface
If you have a valid IP address, click the Web Configuration button to open the
Web Configuration Utility.
If you receive an IP address for the SoundStructure VoIP Interface but can’t get
access to the Web Configuration Utility and can’t network ping the Sound-
Structure VoIP Interface, then it is possible the SoundStructure VoIP Interface
is on a different VLAN or subnet than your computer and not all data traffic
may be permitted between the two different subnets. Check with your local IT
administrator if you need a route from your PC to the SoundStructure VoIP
Interface for setup purposes.
If it is not possible to provide a route to the SoundStructure VoIP Interface’s IP
address, you may need to temporarily insert a local router that can source
DHCP addresses and connect both your PC and the SoundStructure VoIP
Interface to the local router. From the PC you should be able to reach the
SoundStructure VoIP Interface and configure the device via the Web Configu-
ration Utility. Once done, you may reconnect the original network
connections.
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