www.poolpak.com | 800-959-772580 | MPK Series - Installation, Operation and Maintenance
If special access is required to access the site, PoolPak service must be made aware of special access requirements
at the time of 2 week notice. PoolPak Service will also ask for site contact information to provide to the startup
technician.
All MPK units ship without the CPCS CM1 controller. This is done to ensure a proper startup of the equipment before
regular operation.
The startup technician will bring the CPCS CM1 controller, the Startup Procedure document, and any other Startup
materials to the jobsite. The startup technician is expected to perform only the startup procedures as described in
the Startup Procedure document. Field supplied components, such as auxiliary duct heaters or remote condensers,
are expected to be installed and started up by the owner per the manufacturer’s instructions.
All PoolPak units require proper startup by a PoolPak authorized service technician. PoolPak service will arrange this
startup with the previously approved and trained service technicians.
For a list of current authorized service technicians in your area, please visit the Service Locator page of the PoolPak
website, www.poolpak.com.
If there are additional service companies that you would like to recommend to become authorized providers, please
contact PoolPak® Service at service@poolpak.com. PoolPak Service holds a Service Training School three times per
year. See the Service section of our poolpak website for more details.
Owner Training
As a part of the Startup procedure, the poolpak technician will also provide a brief orientation on the PoolPak® unit,
keypad operation, and recommended maintenance. In this presentation, he will refer to the MPK Installation and
Operation Manual as a guide.
It is the responsibility of the facility or sales rep to schedule maintenance personnel and other interested parties to
attend this training. The owner training typically occurs at the end of the Startup day. If necessary, owner training
can be scheduled with the technician for a later day. Keep in mind that a second trip may require additional
compensation beyond a single day startup allowance.
Warranty
PoolPak maintains a standard labor and parts warranty on MPK units. For a description of this standard warranty,
please visit the Parts & Service Downloads section of our website, www.poolpak.com.
All parts and labor warranty claims require prior written authorization of PoolPak® Service department to be
covered under warranty.
PoolPak units require regular care and maintenance. Component failure due to poor pool chemistry, maintenance
neglect, or customer abuse will be denied warranty coverage.
For instances where pool chemistry is a suspected factor in component failure, PoolPak Service may request the
facilities’ pool chemistry logs.
The all copper and Hycor® Blue coil warranties are contingent on the pool water free chlorine level being
maintained in the 1.0 ppm to 3.0 ppm range and the chloramine level not exceeding 0.2 ppm.
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