Promise Technology Vess A Series

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TroubleshootingVess A6120 Product Manual

HDD Power LED

Status Description

Blue HDDispoweredon.

Off NopowertoHDD.

HDD Activity LED

Status Description

BlinkingGreen AtleaseoneoftheHDDsisaccessingdata.

SolidGreen AtleaseoneoftheHDDsisconnected.

SolidRed OneormoreHDDhasfailed.

Off NoHDDispresent.

Main Page

Table of Contents4
Introduction13
Add-On Card List13
System Hardware Overview14
Internal Features15
Front Panel Hardware17
Front Panel Controls and LED Indicators19
S Pecifications22
Hardware Setup23
U Npacking24
Vess A6120 Packing List24
I Nstalling D Isk D Rives28
Drive Carrier Hardware28
Remove Drive Security Cover29
Management Connection31
Management Path - on Site Keyboard and Monitor31
Management Path - Network Connection32
C Onnecting the P Ower33
Power on Vess A6120 System33
Back Panel Leds33
Front Panel Leds35
Connect to Iscsi Storage Area Network (SAN)36
System Hardware Assembly37
Before You Begin37
S Erver T Op C over38
Removing the Server Top Covers38
Installing the Server Top Cover39
P Ower S Upply41
Removing the Power Supply Unit42
DD - on Card43
Available PCI/PMC Hardware Combinations44
Installing an Add-On Card45
LAN Mezzanine Card48
Installing a LAN Mezzanine Card49
System Fan51
Replacing the System Fan51
Managing with Webpam Proe52
Logging into Webpam Proe52
Logging in at the Enclosure52
Logging in over the Network53
Login Screen55
Quick Links Menu56
Using the Webpam Proe Interface57
Using the Header58
Using Tree View58
Using Management View59
Choosing a Display Language59
Viewing the Event Frame60
Logging out of Webpam Proe61
Creating Your Logical Drives62
Automatic Configuration63
Express Configuration64
Advanced Configuration66
Ubsystem Anagement69
• Background Activities69
View Current Background Activities70
View Background Activities Parameters Settings70
Manage Background Activities Settings71
Rebuild Settings72
Background Synchronization73
Logical Drive Initialization73
Redundancy Check74
Pdm75
Transition75
Media Patrol76
M Anaging a Ctivity S Chedules77
Add or Delete an Activity Schedule77
View or Modify an Existing Activity Schedule77
Vent L Ogs78
Dministrative T Ools79
Restore Factory Default Settings79
Clear Statistics79
U Ser M Anagement80
Viewing User Information80
Making User Settings80
Making Your Own User Settings81
Changing Your Own Password81
Creating a User82
List of User Privileges83
Deleting a User83
View Network Settings84
Software Management84
Importing a Configuration Script85
Exporting a Configuration Script86
Saving a Service Report87
Email Service89
Stop Email Service89
Restarting Email Service89
Email Settings90
Sending a Test Email Message90
Performance Monitoring91
• "View Controller Information93
Viewing Controller Statistics95
Controller Settings96
• "Enclosure Information97
Enclosure Temperature Sensor Settings98
Buzzer Settings98
Hysical Rives99
D Isk a Rrays and L Ogical D Rives101
Logical Drive Management103
S Pare D Rives104
Running Spare Check104
L Ogical D Rive Summary105
Managing with CLU106
Access CLI in Windows107
Using the CLU108
CLU Notation Used in this Guide110
Accessing Online Help112
Exiting the CLU112
Logging out of the CLI112
Logging Back into the CLI and CLU112
M Anaging the S Ubsystem (Clu)113
Making Subsystem Settings (CLU)113
Running Media Patrol (CLU)114
Locking or Unlocking the Subsystem (CLU)114
Setting the Lock114
Resetting the Lock114
Releasing the Lock115
Releasing a Lock Set by Another User115
View Subsystem Date and Time (CLU)115
M Anaging the Raid C Ontrollers (Clu)116
Viewing Controller Information (CLU)116
Clearing Statistics116
Making Controller Settings (CLU)117
M Anaging the E Nclosure (Clu)119
Viewing the Enclosures Summary (CLU)119
Viewing Enclosure Information (CLU)120
Adjustable Items120
Making Enclosure Settings (CLU)120
Viewing Power Supply Status (CLU)121
To View the Status of the Power Supplies121
Viewing Cooling Unit Status (CLU)121
Viewing Temperature Sensor Status (CLU)122
Viewing Voltage Sensor Status (CLU)122
Hysical Rive Anagement (Clu)124
Viewing a List of Physical Drives (CLU)124
Making Global Physical Drive Settings (CLU)125
Viewing Physical Drive Information (CLU)126
Viewing Physical Drive Statistics (CLU)127
Clearing Statistics127
Setting an Alias (CLU)127
Viewing a List of Disk Arrays (CLU)129
Creating a Disk Array (CLU)130
Creating a Disk Array - Automatic (CLU)130
Creating a Disk Array - Express (CLU)131
Creating a Disk Array - Advanced (CLU)132
Deleting a Disk Array (CLU)134
Making Disk Array Settings (CLU)135
Viewing Disk Array Information (CLU)136
Enabling Media Patrol, PDM, and Power Management on a Disk Array (CLU)137
Rebuilding a Disk Array (CLU)138
Running Media Patrol on a Disk Array (CLU)138
Running PDM on a Disk Array (CLU)139
Running Transition on a Disk Array (CLU)140
M Anaging S Pare D Rives (Clu)141
Viewing a List of Spare Drives (CLU)141
Creating a Spare Drive (CLU)142
Making Spare Drive Settings (CLU)143
Running Spare Check (CLU)143
Deleting a Spare Drive (CLU)144
M Anaging L Ogical D Rives (Clu)145
Creating a Logical Drive (CLU)145
Deleting a Logical Drive (CLU)147
Viewing Logical Drive Information (CLU)148
Viewing Logical Drive Statistics (CLU)148
Viewing the Logical Drive Check Table (CLU)149
Making Logical Drive Settings (CLU)149
Initializing a Logical Drive (CLU)150
Running Redundancy Check (CLU)151
M Anaging B Ackground a Ctivity (Clu)152
Viewing Current Background Activities (CLU)152
Making Background Activity Settings (CLU)153
W Orking with the E Vent V Iewer (Clu)154
Viewing Runtime Events (CLU)155
Clearing Runtime Events (CLU)155
Viewing NVRAM Events (CLU)156
Clearing NVRAM Events (CLU)156
M Anaging U Sers (Clu)157
Viewing User Information (CLU)157
Creating a User (CLU)158
Changing User Settings (CLU)159
Changing User Password (CLU)160
Deleting a User (CLU)161
S Oftware M Anagement (Clu)162
Email Settings (CLU)162
Web Server Settings (CLU)163
SNMP Settings (CLU)164
Managing SNMP Trap Sinks (CLU)165
Viewing a List of Trap Sinks165
Adding a Trap Sink165
Deleting a Trap Sink166
R Estoring F Actory D Efaults (Clu)167
Uzzer168
Making Buzzer Settings168
Silencing the Buzzer168
Managing with the CLI169
Opening the CLI on Windows169
T Able of S Upported C Ommands170
Table of Supported Commands (Continued)171
About173
Array173
Bbm178
Buzz182
Checktable183
Config184
Ctrl185
Event190
Export192
Factorydefaults193
Import195
Init196
Logdrv198
Logout199
Menu200
Net201
Password202
Pdm202
Phydrv204
Troubleshooting223
• "How Do I Know When A Drive Is Failing223
Check Drive Status Leds224
Check Drive Status in Webpam Proe226
Anticipating Hard Drive Problems227
Rebuilding a Disk Array230
How to Rebuild a Disk Array231
H Ow to S Ave a S Ervice R Eport233
The Alarm Buzzer Is Sounding, What Does this Mean235
How to Disable the Alarm Buzzer236
Reinstalling the Operating System237
Reintsall Windows238
Contacting Technical Support239
Limited Warranty243
Disclaimer of Other Warranties244
Your Responsibilities245
Returning the Product for Repair245
Update/Installation Requirements248
USB Flash Drive248
Operation Systems248
Download Driver Package248
U Pdate /I Nstall the D River249
U Ninstall D River253
H Ow to Check Driver Version255
Check Versions with CLI255
Check Versions with Webpam Proe257
Check Versions in Windows Device Manager258

Promise Technology Vess A Series - Page 225

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